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Yorktown Family Services

Job Title: Care Navigator
Salary: $53,812.00
Competition #: 2022-13
Start Date: Full-Time Permanent position (35hrs/wk./FTE 1.0): Tuesday to Saturday (Including 2 evenings per week until 8pm)
Start: July 2022
Location: In-person at West Toronto Youth Hub (Jane Street Hub, 1541 Jane, 2010 Eglinton)

Yorktown Family Services
Provides a comprehensive range of mental health services for children, youth and families who are experiencing serious emotional/social/behavioral difficulties along with several gender-based violence initiatives. Yorktown is committed to ensuring that all programs produce effective and positive outcomes for clients through evaluation, research and the incorporation of evidence-based services and practices whenever possible. We are committed to inclusiveness and diversity at all levels of the organization. This is a unionized position.

Yorktown is currently seeking a Care Navigator who will join the team of professionals at Yorktown.

Primary Function
Yorktown Family Services is seeking a skilled and enthusiastic Care Navigator to be part of a wider team within an integrated care model. This position is located within our Youth Wellness Integrated Services Hub/’what’s up’ walk-in program located at the Jane Street Hub. The overall objective is to be the first point of contact for all people from birth to 29 who are using our walk-in/virtual rapid access therapy program.


  • To provide triage support to clients accessing West Toronto Youth Hub services to ensure clients are receiving appropriate services to address their needs
  • To provide excellent client care, acting as the client advocate; taking and receiving referrals; prioritizing need and ensuring a smooth delivery of appropriate service.
  • To receive referrals, register clients for, and support the Walk-in Therapy Clinic and Virtual Rapid Access Therapy, including answering phones, welcoming clients and guests to the Agency and ensuring they receive appropriate information and services
  • Enter client and statistical data into our health records electronic databases
  • Safeguard the confidentiality of clients, staff, management and volunteers at all times
  • To act as a single point of contact to integrated care services.
  • To understand the principle of assessment for vulnerable client with complex mental health and social service needs and support referrals through assessments to the most appropriate team.
  • To implement regular assessment tools periodically for each client accessing our integrated services hub through our walk-in/rapid access service
  • Engage in service coordination and case consultation meetings with partnering agencies and external services to ensure successful service transitions.
  • Inform program enhancements opportunities to best support evolving needs of communities being served.
  • Participate in networking opportunities on a local and city-wide level as needed for knowledge exchange and collaboration purposes.
  • Administer program and process evaluations and data collection for internal and external reporting.
  • To be able to contribute and at times facilitating interdisciplinary team meetings and case reviews, producing summaries and gathering recommendations for care.
  • To provide emotional support for vulnerable clients in crisis and timely onward referral.
  • Bridge clients from various sectors to mental health and social service supports.
  • Provide triage support for our walk-in/RVS clients by supporting them to complete registration forms and providing clients with an initial assessment with a focus on social service support and preparing them for a therapy session.
  • Work closely and within Ontario Health teams, hospitals, and primary health settings.
  • Ensure agency health and safety protocols are followed.
  • Ensure all relevant documentation/records are maintained and kept in secure location
  • Initiate and maintain regular contact with youth and families
  • Follow child abuse reporting protocols
  • Additional duties as required


  • A diploma or degree in Social Services ideally in Child and Youth Care, Social Service Worker, Nursing, Social Work or equivalent.
  • Preference will be given to candidates who are a registered member in good standing with the College of Social Workers and Social Service Workers of registered psychotherapists (RSW or RP) or related college.
  • Minimum 3-5 years relevant children’s mental health with a focus on children, youth and young adults.
  • Good presentation and advocacy skills.
  • Able to work with people in crisis and deescalate situations as they present
  • Enthusiasm and skill working to support change with a multi-challenged, diverse client population
  • Excellent oral and written communication skills, including report writing.
  • Superb interpersonal and organizational skills.
  • Experience working in a multidisciplinary team setting.
  • Demonstrated skills and experience working in collaboration with other service providers.
  • Ability to work flexible hours including evenings is essential.
  • Vulnerable Sector Screening is required.
  • Assets include, experience running groups and fluency in a second language.

Reports to:  The Supervisor of the West Toronto Youth Wellness Hub Manager/Supervisor

Yorktown Family Services is an equal opportunity employer, committed to diversity. Please submit your resume and cover letter to  or  by fax to 416-394-2689 by June 30th, 2022. Please quote “Competition #: 2022-13” and Job title in the subject line.

YFS is committed to the Health & Safety of its employees, clients and volunteers and adheres to regulations as set out by the Occupational Health & Safety Act, the Government of Ontario and Public Health Toronto. To reduce the risk of COVID-19 in the workplace, all personnel are required to present a COVID-19 vaccine receipt approved by Health Canada prior to hire. Alternatively, for those who choose not to be vaccinated, upon hire, the individual must be willing to present a Medical Exemption Form or complete an Educational Session on the benefits of the COVID-19 vaccine and undergo Rapid Antigen-Testing on a regular basis as deemed necessary by YFS to be eligible.

Yorktown values the diversity of people and communities and is committed to equity and inclusion. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the diversity of our communities.
Yorktown Family Services welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
We thank all applicants for their interest, however, only those considered for an interview will be contacted.

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