24-048 Director of Quality, Analytics and Information Services

POSITION: Director of Quality, Analytics and Information Services

PROGRAM: Garry Hurvitz Centre for Community Mental Health (GH-CCMH)

POSITION DETAILS: Regular, 1.0 FTE

LOCATION: Both sites

COMPETITION: 24-048

SUMMARY

The Garry Hurvitz Centre for Community Mental Health at SickKids (CCMH at SickKids) is a child and youth mental health centre integrated with The Hospital for Sick Children (SickKids). CCMH at SickKids is a key member of the Toronto Infant Child and Youth Core Service Providers sector and brings a unique value proposition to the sector through its integration with SickKids Hospital. Driven by donor generosity, CCMH also offers a growing program of research and several clinical service innovations.  CCMH at SickKids is  located across two sites in Toronto and offers both in-person and virtual care to clients and their families, from prevention and early intervention through assessment, counselling and therapy and intensive services. We are also connected to the continuum of mental health services for children and youth supported by SickKids: the Brain and Mental Health Program, the SickKids TeleLink Mental Health Program, the SickKids CCMH Learning Institute and our online resources through AboutKidsHealth. Find out more about CCMH at SickKids.

Reporting to the Executive Director, and responsible for a portfolio comprised of Health Information Management, Information and Communication Technology, Analytics and Reporting and Risk Management, the Director of Quality, Analytics and Information Systems, (Director, QAI), oversees and administers quality assurance, regulatory and internal reporting and decision support, information technology and services, health record quality and administration and risk reporting, monitoring and mitigation.  The Director, QAI builds and sustains an effective integrated team focused on implementation excellence and customer service. The Director, QAI maintains redundancy and integration of knowledge and skill across this team in support of business continuity and to ensure succession planning.

As a member of a high functioning, collaborative leadership group, the Director QAI advances GH-CCMH’s mission to achieve unprecedented outcomes in child and youth mental health through collaboration, innovation and partnership. In collaboration with and reporting to the Executive Director, the Director QAI is senior lead for strategic engagements related to data sharing and system of care quality improvement. This includes providing quality and analytics support and leadership in relation to system planning involving our lead agency, SickKids Hospital, the CAMH/SickKids Collaborative and our various other partnerships as appropriate.

The Director QAI is senior lead to ensure use of data reflects standards of practice related to equity and inclusivity and brings a people centred and anti-oppressive perspective to the collection, distribution and use of information. In this regard the Director QAI collaborates with the Director Client and Participant Services and with the Advance Practice Lead for Psychology and Interprofessional Practice.

The Director QAI supports consistency and data quality with respect to research and evaluation. In this respect, the Director QAI collaborates with the Research Scientist and the Research, Innovation and Evaluation Unit.

As a member of the CCMH leadership team, the Director QAI is a champion for equity and inclusion in all aspects of agency activity.

 

KEY RESPONSIBILITIES

In service of GH-CCMH’s mission to achieve unprecedented outcomes in child and youth mental health through collaborations, innovations and partnerships, the Director QAI provides the following,

• Leads the accreditation cycle with Accreditation Canada and ensures follow up and sustainability between site visits,
• Develops and implements a clear data governance framework to support equity, data quality and reliability,
• Oversees collection and reporting of sociodemographic data,
• Oversees and maintains annual Quality Improvement Plan,
• Provides routine and ad hoc responses to decision support data requests,
• Ensures all routine regulatory and governance reporting requirements are met,
• Oversees IT operations and planning, ensuring system continuity, compatibility, and security,
• Oversees Health Information System operations ensuring quality, security and sustainability,
• Maintains and reports on the organizational risk registry,
• Acts as complaints officer providing response, assessment, investigation, and reporting,
• Oversees critical incident investigations ensuring consistency, transparency, and fidelity to regulations and standards of practice,
• Maintains and monitors all agency insurance policies,
• Prepares, monitors and reports on departmental budget and in year variance
• Supports all direct reports in their roles, completes and monitors annual performance reviews, responds to all position vacancies, provides professional development and performance improvement/ management as appropriate,
• Ensures clear succession plan for all positions reporting to Director QAI,
• Participates/ chairs project working groups as required related to delivery of accountabilities,
• Liaises with and maintains strong working relationships with quality leads for SickKids Hospital, SickKids/CAMH Collaborative, Lead Agency and other significant partners,
• Participates in external planning and system improvement processes as required and as delegated by the Executive Director,

 

Other 

• Complies with the organization’s vision and mission, and all policies and procedures
• Adheres to agency code of conduct and code of ethics
• Participates in on-call and Duty Manager rotation as required
• Works regularly at both CCMH’s 440 Jarvis and 1645 Sheppard locations as well as maintains regular visibility with various community sites as appropriate
• Performs other tasks as assigned by management

 

Effort

• Concentration and creativity required daily to prepare budgets, monitor expenditures, prepare service reports/clinical documents, chair meetings, etc.
• Little physical effort required to perform the duties of the job

 

Qualifications

• Master’s degree in Health Administration, Business Analytics or equivalent.
• Relevant experience combined with other health, health system, IT or Health Information qualifications will be considered.
• Membership in a relevant professional association is an asset.
• A minimum of 3 to 5 years of experience in Health Care, Community Health or Community Mental Health with evidence of progressive leadership responsibility.
• Certification and evidence of core competency related to health record administration.
• Knowledge of relevant legislation: Child Youth and Family Services Act, Mental Health Act, Personal Health Information Privacy Act, Capacity and Consent legislation.
• Commitment to incorporating cultural competence and awareness of the diversity of identity into all aspects of work.
• Competence and comfort with electronic information systems including electronic health records.

 

Working Conditions

• Has one designated work location (office), uses hoteling space in alternate location. Works at a variety of community locations from time to time.
• Exposure to constant interruptions/distractions, deadlines, multiple demands, stress, verbal abuse and work schedules affecting lifestyle

 

Interested applicants are asked to forward their resumes by September 6, 2024 to:

 

Human Resources – SickKids CCMH

E-mail: hrrecruiting@sickkidscmh.ca

 

In the subject line of email, please quote the: competition number, position title and where you learned about this opportunity.

 

We are seeking applicants internally and externally.

 

SickKids CCMH is an equal opportunity employer; we are committed to diversity and value inclusion. We welcome applications from visible minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups and others who may contribute to diversity within the Centre.

 

The Centre views diversity, inclusion, and cultural competence as essential pieces of an integrated whole that sustain our organization and guides our interaction within our diverse communities.

Reasonable accommodations are available during the recruitment process to job applicants with disabilities.