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  • Full Time
  • Toronto

Website CTYS_Youth Central Toronto Youth Services

Community-based, accredited Children’s Mental Health Centre

Community Case Manager, Youth Justice
Contract (2 years) Full Time, 35 hours a week

OPSEU Bargaining Unit Position with full benefits

Central Toronto Youth Services (CTYS) is an accredited Children’s Mental Health Centre with a range of services and programs for youth and families across Toronto. These services are client-centered and flexible, geared for youth and families with a range of mental health needs who may have difficulty accessing traditional office-based services.

CTYS is seeking a Community Case Manager, Youth Justice to join our Youth Justice Programs team to support the Toronto Justice Centre’s expansion. Reporting to the Manager, Client Services, the Community Case Manager, Youth Justice will be primarily responsible for providing access to community-based services and supports- based on needs, to youth aged 12-17 youth in the downtown central Toronto area and families, facing charges in the Youth Justice court system. This innovative service will support access to community services before and during the Youth Justice system process.

CTYS’s Youth Justice Programs ( support young people who are serving a youth order and/or have matters before the Youth Court. Whether youth are seeking bail, have had their court matter diverted, are serving a custodial sentence or are on probation, our Youth Justice programs offer guidance, counselling and comprehensive support to young people in ways that are engaging, respectful and empowering.

As employers we are committed to building intervention and management teams that reflect the diversity of our clients. Identification as a member of the Black/ African Caribbean community is prioritized for this position.

Primary Responsibilities:

  • Provide intake, assessment, case management, consultation, support and referral services for youth and their families involved in the Justice Centre
  • Where appropriate, work with the courts and other service providers to develop and implement needs-calibrated Individual Plans designed to ensure that the youth receive the services needed
  • Develop an extensive referral network and tracking system to support youth and families
  • Work collaboratively with Judges, Crown Attorneys, Duty counsel, defense lawyers, and other community-based service providers to ensure effective service delivery
  • Seek out appropriate resources, liaise with and implement service planning collaboratively with community resources
  • Participate in the planning and implementation of community outreach activities through the development of collaborative partnerships with other community-based service providers, courts, child welfare, probation, schools, agencies, hospitals, and ethno-specific organizations and communities
  • Work collaboratively with CTYS YJ team to support youth in programs
  • Provide outreach to youth and families as needed in order to facilitate engagement in services
  • Prepare administrative and data summary reports for the Ministry of the Attorney General including case and service volumes and services provided to participants as per agency policies.
  • Ensure services are delivered in a manner consistent with all applicable agency policies and procedures and accreditation standards
  • Participate in agency committees, special events or community activities when determined appropriate in consultation with the Program Manager
  • Participate in yearly service planning and program development meeting, as requested
  • Ensure that all reporting and documentation meets requirements and are completed in a timely manner
  • Participate in supervision, program meetings, all-staff meetings, clinical consultations, peer consultations, committee/partnership meetings and professional development, as required


  • Bachelor of Social Work (BSW) or relevant degree and/ or equivalent professional education and experience
  • Minimum three (3) years’ experience working with young persons involved in Youth Justice system
  • Knowledge of and experience working in the Youth Court and Youth Justice system
  • Identification with and/ or experience supporting racialized communities in particular Black African/Caribbean communities is prioritized
  • Demonstrated knowledge of relevant social services resources, child and youth serving systems, youth criminal justice system, the Youth Criminal Justice Act (YCJA) and the Child and Family Services Act (CFSA), Bail hearings and other court proceedings
  • Solid working knowledge of the effects of substance use on mental health
  • Excellent assessment and intervention skills with youth and families
  • A self-starter with an ability to work independently, as well as within an established team structure
  • Excellent crisis prevention skills and an ability to engage youth and tailor services to meet their needs and those of their families
  • Ability to attend occasional onsite meetings with the Ministry of the Attorney General, as well as onsite attendance during Justice Centre Court days at the direction of the Justice Centre Crown
  • Willing to work a flexible schedule to accommodate the needs of the youth and family; including some evenings. Flexibility to work in different locations as needed
  • Significant understanding of the impact of Anti-Black Racism (ABR) and expertise in supporting Black youth to build resilience
  • Commitment and experience working from an anti-oppressive framework
  • Knowledge of child and adolescent development, crisis intervention techniques, Cognitive Behavioural Therapies (CBT), Trauma informed and strength-based approaches
  • Demonstrated ability to work collaboratively and effectively with colleagues, the youth justice system and collateral service providers
  • Strong interpersonal skills and ability to build rapport and engage marginalized youth
  • Experience supporting virtual services is an asset
  • Proficient in the use of computers and familiarity with client data base software
  • Excellent verbal and written communication skills
  • Current First Aid/ CPR certification is an asset
  • A valid Ontario driver’s license and daily access to a vehicle
  • Proof of full Covid-19 vaccinations (2 doses) required
  • Clear Vulnerable Sector Screening Check required
  • Proficiency in French language is an asset

Start Date: August 2024

Salary Range: $ 63,108.52- $75,355.35

Competitive Benefits Package

  • Generous Paid Time Off Entitlements (including 15 Vacation, 15 Personal Leave days, 7 Professional Development days)
  • Excellent Extended Health and Dental Benefits Plan
  • Participation in Defined Pension Plan (DPP)
  • Employer Paid Contributions to Group Retirement Savings Plan (GRSP)

Application Instructions:

Please submit a Resume and Cover Letter via email to:

Central Toronto Youth Services


We thank all applicants; however, only candidates selected for an interview will be contacted.

CTYS welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection and hiring process.

As employers we are committed to building organizations that reflect the diversity of our clients and the communities we serve. We encourage people of colour, queer people, trans people, people with disabilities and people with lived experience of mental health challenges to apply.

To apply for this job email your details to

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