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  • Full Time
  • Toronto

Website CTYS_Youth Central Toronto Youth Services

Community-based, accredited Children’s Mental Health Centre

Service Coordinator for Early Intervention for Psychosis Program
CTYS – New Outlook Program
Full Time – 35 hours a week; Permanent Position

(Program Coordinator; Bargaining Unit Position)

Central Toronto Youth Services (CTYS) is a community-based Children’s Mental Health Centre committed to responding to the needs of young people, their families, and the youth-serving community. We provide innovative approaches to the care of youth through advocacy, system navigation, and direct-service programming through case-management and counselling.

Early Intervention in Psychosis Program (EI) within New Outlook at CTYS

The Early Intervention Program is one of 5 New Outlook Programs funded by Ontario Health. The Early Intervention Program (EI) is a community-based counselling and intense case management program that provides up to 3 years of service to young people (14-24) who are experiencing psychosis or exhibiting prodromal symptoms. As a member of the EI team, you will work with clients and their significant others to improve their quality of life and instill hope.

The Service Coordinator role will focus on functioning as a clinician case manager within an interprofessional practice team. In this role, you will be expected to assess, plan, implement and evaluate clinical care utilizing a newly adopted care pathway that is designed to deliver standardized, evidence-based treatments including the delivery of the NAVIGATE Early Intervention Model of Care; in this role you will provide the Individual Resiliency Training (IRT) component of this intervention model. This model provides a framework for mental health assessment, monitors client responses to pharmaceutical and care interventions, with an emphasis on resilience and collaborative care. This position requires a sound knowledge of psycho-social rehabilitation, crisis intervention, addiction issues, severe and persistent mental illness, and an understanding of schizophrenia, primary mood disorders with psychosis, and other presentations of psychosis.

Through the exploration of client experiences of mental health, staff will build relationships and engage both clients and their significant others to access resources and opportunities. EI staff also integrate interventions that are trauma informed, and evidence based and take into consideration ways to prioritize social justice and inclusion.

Intervention is based on a community outreach model – EI staff support clients and caregivers through a blended service model with both community outreach and virtual work (secure online video platforms; secure app text based communication etc.). A flexible work schedule is required to accommodate individual and family schedules in the evenings. For more details, see

As employers we are committed to building intervention teams that reflect the diversity of our clients. Priority will be given to applicants that identify with and have experience supporting racialized communities, in particular Black and African Canadian Communities.

Primary Responsibilities:

  • To provide clinical services, informed by Provincial Early Psychosis Intervention Program Standards
  • Utilizing NAVIGATE Early Intervention Model of Care, work collaboratively with youth, and other service providers, as well as parents/caregivers to develop comprehensive and effective service delivery plans for transitional aged youth 14-24 experiencing psychosis or exhibiting prodromal symptoms
  • Learn and integrate NAVIGATE Model of Care – attend consultations and trainings as directed
  • Provide intensive case management supports
  • Work collaboratively with other disciplines and roles as outlined in the NAVIGATE Model of Care
  • Provide client support and psycho-education specific to psychosis and recovery
  • Provide a combination of virtual and in-person services in the office and/or community
  • Provide counselling and therapeutic services, informed by trauma theory, and evidence informed practices including CBT, MI, and recovery frameworks
  • Within above approaches, integrate knowledge of anti-oppression/anti-racism frameworks
  • Assist youth in identifying and acquiring the skills needed to meet their goals
  • Support advocacy and resource brokerage
  • Facilitate access to resources such as psychiatry, housing, substance abuse programs, crisis response services etc. and to provide crisis response/safety planning as necessary
  • As required, work with families from diverse cultures, utilizing interpreters as needed
  • To fulfill the above mentioned responsibilities in a flexible manner which may include some evening work
  • Participate in team, staff, and supervision meetings
  • Maintain all records and reports as required by the CTYS policies and procedures
  • Other duties as assigned


  • BIPOC Identification, member of Black/A.C community prioritized
  • MSW or equivalent education and experience]
  • Membership in Regulated Health College (R.P./RSW)
  • Demonstrated experience working from an anti-oppressive framework with youth and families from diverse ethno-cultural and socio-economic backgrounds including youth with diverse intellectual abilities and racialized communities
  • Minimum of 3 years’ experience in a mental health setting
  • Knowledge of appropriate therapeutic approaches & interventions; practice of holistic and recovery & wellness frameworks
  • Experience with and understanding of youth with psychosis
  • Knowledge of NAVIGATE Early Intervention Model of Care
  • Knowledge of Provincial Early Psychosis Intervention Program Standards
  • Excellent assessment, formulation and case planning skills utilizing a strengths based approach
  • Strong interpersonal skills and ability to build rapport with youth and their families with creative & innovative outreach approaches
  • Experience working from a community outreach model
  • Ability to work independently and as part of a team
  • Knowledge of local community resources to support youth and families
  • Excellent verbal and written communication skills
  • French language an asset
  • Valid Ontario driver’s license and use of a car is an asset (due to outreach nature of position)
  • COVID Vaccinations

Start Date: July 2024

Salary Range: $63,108.92-75,355.35

Positions Available: 1

Please submit a letter of application with resume to:

Central Toronto Youth Services
65 Wellesley St. E., Suite 300, Toronto, ON, M4Y 1G7
Fax: (416) 924-2930 Email:

We thank all applicants; however, only candidates selected for an interview will be contacted.

CTYS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection and hiring process. As employers we are committed to building organizations that reflect the diversity of our clients and the communities we serve. We encourage people of colour, queer people, trans people, people with disabilities and people with lived experience of mental health challenges to apply.

To apply for this job email your details to

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