1Call1Click.ca was launched in May 2021 and has supported over 18,000 children youth and their families from Eastern Ontario to connect with community-based Mental Health, Addictions, and Substance Use Healthcare (MHASUH) using a stepped care approach. In this workshop, we discuss why the program was developed, how it was implemented, how it operates, and the outcomes observed through to the end of 2023. Our findings indicate that the need for child and youth MHASUH services are significant and growing by approximately 20% per year; over 75% of clients are assessed as having moderate or higher levels of need. 1Call1Click.ca also appears to be meeting its goal in reaching traditionally disadvantaged populations. We conclude with an overall discussion of the service, the extent to which it is achieving its goals, and potential use in other Ontario regions.
Learning Objectives
To discuss the challenges leading to the creation of 1Call1Click.ca and the outcomes from its first years of operation in relation to those challenges.
Presenters:
Natasha Baechler (Kids Come First Health Team)
Natasha is a Kids Come First Youth Partner, and sits on the Kids Come First MHASUH table and Kids Come First Child, Youth, Family, Caregiver Partner Working Group.
Josée Blackburn (Kids Come First Health Team)
Josée is the Director of Kids Come First Health Team. Josée has a Master of Social Work and Healthcare Leadership Certification from University of Toronto Rotman School of Management Executive Programs. She spent most of her career working within the healthcare and social services sectors with children, youth and their families. Josée is passionate about community partnership, collaboration and system transformation. She first joined Kids Come First Health Team as Director of Projects and Operations for Mental Health, Addictions and Substance Use Health Table where she provided leadership in the launch of 1Call1Click.ca.
Mario Cappelli (Knowledge Institute for Child and Youth Mental Health and Addictions)
Dr. Mario Cappelli is a Clinical Psychologist working with children, youth, young adults and their families and the Senior Child and Youth Mental Health Clinician-Scientist at the Knowledge Institute for Child and Youth Mental Health & Addiction. Dr. Cappelli is currently leading several provincial projects that aim to improve service and clinical pathways to child and youth mental health and addiction services. Dr. Cappelli and his team also developed the HEADS-ED and HEADS-ED Under 6 mental health and addiction screening tools that are used throughout Ontario and Canada to guide assessment and treatment recommendations.
Cindy Dawson (1Call1Click.ca)
Cindy is the Manager of 1Call1Click.ca. She has worked at CHEO in Mental Health for 18 years. She has extensive mental health experience in working with community partners, families and high risk youth and holds a Lean Healthcare Green Belt certification. Cindy has a passion for quality improvement and connected care which lead to her involvement in the 1Call1Click.ca Program.
