Manager of Clinical Services – Child and Youth Mental Health

WHO WE ARE

Discover Purpose. Make an Impact. Grow with Us.  As one of Ontario’s leading providers of health and social services, Hands TheFamilyHelpNetwork.ca is a nonprofit Agency which offers expert clinical care, navigation, and support across autism, behavioural, developmental, mental health, and rehabilitative services. Our commitment is to deliver responsive, high-quality care that evolves with the needs of our clients and communities.

THE OPPORTUNITY

Responsible for day-to-day service operations, including managing staff, program delivery and client and community partner relationships.  The Manager of Clinical Services is an active contributing member of the Agency’s Leadership Team (ALT) and leads in alignment with Agency’s Mission, Vision, Values and Leadership Model.

REQUIREMENTS

Qualifications

• Minimum 5 years progressive experience of increasing responsibility including direct clinical and client service experience in a relevant field.
• Management experience in a clinical setting preferred.
• Extensive knowledge of relevant evidence-based clinical practices.
• Knowledgeable and experience in anti-oppressive practices related to Equity, Diversity, and Inclusion.
• Experience in program development and program evaluation.
• Base level knowledge and understanding of clinical risk analysis and mitigation practices.
• Experience working with community partners and agencies to provide quality integrated services for clients.
• Experience in human resources management practices, including team development, training, coaching and mentoring staff.
• Experience with LEADS Framework, change management, performance management, project management, risk management, continuous quality improvement practices, data management and analysis.
• Knowledge of regulatory expectations and relevant legislation.
• Knowledge and experience in holding Agency wide and provincial perspectives with strategic decision making.
• History of working productively and collaboratively with stakeholders.
• Must have excellent communication skills including excellent negotiation, conflict resolution, interpersonal skills, and be proficient in making presentations and professional business writing.
• Advanced software skills using the Microsoft Office suite (Word, Excel, PowerPoint, Teams, SharePoint, and Outlook); experience using Client and Human Resources Information Systems an asset.
• Highly adaptive, resilient, and responsive to changing circumstances.
• Demonstrated commitment to workplace health and safety, with a willingness to contribute and lead in the culture of safety and prevention of adverse health events for clients and their families/caregivers, colleagues, other community members and yourself.
• Demonstrates professionalism in dealing with highly confidential information and situations.

Education – University Master’s Degree

• Health Sciences or related field

Certification/Registration/Membership

• Registered as a regulated health professional in the Province of Ontario and able to perform the act of psychotherapy an asset.

Successful applicants will be required to provide:  

• Proof of eligibility to work in Canada
• A valid class G Ontario driver’s licence and use of a reliable motor vehicle; insurability on Agency vehicle insurance policy
• Clear Police Record Check, including Vulnerable Sector Check

Preference will be given to bilingual (French/English) candidates 

JOB DETAILS

Hours of Work

• Permanent full-time (35 hours per week)

Hourly Rate/Salary

• Minimum $47.09 to maximum $57.30 per hour; salary commensurate with education and experience.

Closing Date

• This posting will remain open until the position has been filled

WHAT WE OFFER

Be Valued, Be Recognized: We recognize and value the dedication and expertise of our team. That’s why we offer competitive compensation that reflects your skills, experience, and contributions—ensuring you’re acknowledged fairly for the meaningful work you do.

Experience Well-Being at Work: Embrace a healthy work-life balance with our comprehensive benefits package, wellness initiatives, holidays and generous vacation time — all designed to support your overall well-being, both on and off the job.

Enjoy Flexibility: Our Agency embraces a hybrid work environment. We believe in providing the right service, at the right time, in the right way.

Make a Difference: At Hands your skills don’t just matter—they make a meaningful difference in the lives of others. Becoming a member of our team means you’ll work alongside dedicated professionals who share a passion for helping individuals and families thrive.

Join an Exceptional Team: Become a key member of our dynamic and diverse team of more than 200 professionals who are committed to personal and professional growth, supporting each other and our Agency.

Grow With Us: We believe our greatest strength lies in our people. That’s why we’re deeply committed to helping every team member thrive. Through lifelong learning, continuous training, and meaningful professional development, we empower our staff to grow, excel, and deliver the highest standards of care and service.

Hands TheFamilyHelpNetwork.ca is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace. Hands offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Hands regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants but only those selected for an interview will be contacted.