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Website Strides Toronto


Strides Toronto is a multi-service agency providing a wide range of exceptional programs and services that improve the mental, social and physical health of infants, children and youth from the pre-natal stage to age 29, and their families.  With a range of community, residential and treatment services, we build strength and resilience through equitable, accessible, client-driven services, system leadership and advocacy. We provide individual, group and family interventions that include mental health counselling, autism services, education, outreach and referral, early intervention, day treatment and community support. In its Lead Agency role, Strides Toronto collaborates with 24 publicly funded infant, child and youth mental health (ICYMH) core service providers to design and implement system-level improvements that promote access, responsive service delivery and experience, and positive mental health outcomes for young people and families across Toronto’s diverse communities. To learn more about who we are and what we do, we invite you to visit our website at



The Senior Manager, Mental Health Systems is a full-time permanent role that provides oversight, program development and ensure high quality service delivery of central point of intake services, by providing leadership, oversight, and expertise for system-wide strategic and operational planning in accordance with the mandate of the Help Ahead program and in collaboration with its multiple stakeholders (i.e., core service providers, government, allied sectors) to ensure equitable, efficient, and effective intake, assessment and matching of referrals for of infant, children and youth mental health services in Toronto.

The Senior manager will also offer operational leadership by providing direction and support related to clinical and administrative supervision of the Help Ahead direct service program team and Managers.

Salary range: $91,135.00 to $106,128.00 per annum. 

Benefits:            Competitive Group Health Benefits, Defined Contribution Pension plan.

                               Recruiting for one (01) full-time permanent position.



  • We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
  • We provide opportunities for growth and professional development.
  • We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
  • We have a collaborative and supportive Senior Management Team.
  • We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.


  • Oversee and support the operations of Help Ahead by leading the responsibility for children and adolescent mental health intake across a continuum of mental health services.
  • Participate in the management/ leadership function in program development including identifying new program needs to meet the evolving needs of the community and participates in the development and implementation of new, enhanced services while ensuring that appropriate resources required are available e.g., staffing, space, materials, measurement and outcome tools, in partnership with the Director, Mental Health Systems and Director, Strategy and Quality.
  • Facilitate parent, child, youth, family, community and stakeholder engagement in the continuous quality improvement of the central point of intake services, including the support of decision-making by Help Ahead team members addressing complex or urgent service situations, client/ family complaints and assessing for and safety planning for high-risk situations.
  • Ensure high quality mental health services and processes are delivered to meet the needs of infants, children, youth, and their families in a timely and effective manner.
  • In collaboration with the Director, Mental Health Systems, prepare, analyze and submit accurate service statistics in a timely manner including investigation and resolution to problems or discrepancies and recommend corrective action as needed.
  • Develop, establish and maintain effective collaborative working relationships with community partners/ stakeholders to ensure outreach, coordination and integration of Help Ahead’s services.
  • Positively and knowledgeably represents Help Ahead and Strides to stakeholders at working groups internal and external to ICYMH sector (e.g., Ontario Health Teams) as assigned to ensure Lead Agency representation.
  • Recruit, hire, orient, supervise and manage performance of program staff, managers,  summer students, and Volunteers (where applicable).
  • Ensure work delivered by staff is carried out in a safe and productive manner and that employees are properly trained and protected from hazardous conditions.
  • Contribute as part of the management team to organizational development and planning, and to the activities and priorities of the Lead Agency Team.


The following education, professional memberships and knowledge are a requirement for this role:

  • University degree (Master’s level preferred) in Human Services or related field.
  • Minimum 5 years program management knowledge and experience.
  • Minimum of 3 years direct service experience within children’s mental health and transitional aged youth.
  • Private space within a home office environment that includes appropriate safeguards in order to provide a confidential service.
  • Strong background in ICYMH with knowledge of relevant Evidence Based Practices, Evident Informed Practices.
  • Strong knowledge of intake, assessment, matching and referral processes in similar types of services.
  • Experience in program development, management and operational oversight (e.g., program budget, performance standards and reporting) in similar settings.
  • Prior experience in the not-for-profit sector.
  • Strong understanding of program data and database management processes and practices.
  • Very strong interpersonal skills, adept at relationship building, influence, and persuasion, and demonstrated political acumen.
  • Excellent capacity to work with multi-stakeholder groups from the corporate, public or not for profit sectors, as well as internal constituents across multiple business functions.
  • Demonstrated experience leading and motivating staff, volunteers and partners.
  • Excellent organizational skills, leadership, talent management and team building, conflict management skills in the context of a culturally diverse working environment.
  • Excellent written and verbal communication skills, including engaging other Strides departments and partner organizations.
  • Proficient understanding and use of technology, experience working with TREAT client information system would be an asset.
  • Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
  • Excellent communication skills as well as effective judgment, presentation, and conflict management skills.


While not required, preference will be given to candidates with the following:

  • Awareness and understanding of the necessity of diversity, equity, and inclusion in the workplace and within the community being served by the position.
  • An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
  • Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for service users.
  • Prior experience in the not-for-profit sector.
  • Certification or specialized training in Quality Improvement, Stakeholder Engagement or Co-Design Methodology, Change Management and/or Project Management would be an asset.


As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:

  • A Vulnerable Sector police check.
  • A positive police check does not automatically disqualify an applicant for a position with Strides Toronto.  The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.


Please submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is February 7, 2024.

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve.  Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to  increase the representation and inclusion of diverse groups within their workplace.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.

To apply for this job please visit

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